Service Quality Management

Empower your service quality with our bilingual SERVQUAL survey and scoring template.

Bilingual Survey Template

Instantly measure customer satisfaction across five key dimensions.

Performance Gap Analysis

Identify performance gaps and gain actionable insights for improvement.

Excel Auto-Scoring

Includes Excel auto-scoring for efficient data analysis and reporting.

ServQual Toolkit

Streamline your service quality assessment with our ready-made survey in Arabic and English.

Automated Scoring

Focus on analysis with automatic gap calculations for better decision-making.

Consultant Friendly

Ideal for consultants and trainers looking to enhance customer satisfaction efficiently.

Quick Implementation

Save hours of work with our expertly designed service quality toolkit.

Frequently Asked Questions

What is included in the package?

The package includes a bilingual survey, auto-scoring template, and clear usage instructions.

How does the auto-scoring work?

The auto-scoring Excel template instantly calculates dimension scores and overall gaps for your convenience.

Is training provided?

Yes, clear instructions are included for training, consulting, or internal quality programs.

What is the commercial license?

The commercial license allows for business use of the survey and templates provided in the package.

What is the refund policy?

We offer a refund policy for our products, ensuring customer satisfaction with your purchase.

Are the surveys bilingual?

Yes, the surveys are available in both Arabic and English, making them accessible to a wider audience.